terms-conditions
Last updated: October 14, 2026
Welcome to Cartnex. These Terms and Conditions govern your access to and use of our website, including purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please discontinue using our website.
1. About Cartnex
Cartnex operates an online retail website offering products for customers to browse and purchase. Information about our products, prices, availability, and services is provided on the relevant pages of our website.
Business Address: Office 16284, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom.
2. Eligibility and Website Use
By using this website, you confirm that you are legally capable of entering into a binding agreement. If you are purchasing on behalf of another person or business, you confirm that you have authority to do so.
You agree not to:
- Use the website for unlawful, fraudulent, or misleading purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the website’s security, performance, or operation.
- Submit false personal, delivery, or payment information.
- Copy or commercially exploit website content without permission.
3. Products and Product Information
We aim to display accurate product descriptions, images, specifications, and other information. However, colours and appearance may vary depending on your screen, device, lighting, or product manufacturing variations.
We do not guarantee that every description or image will be error-free. If a material error is identified, we may contact you to explain the available options, subject to applicable law.
4. Prices and Payments
Product prices and applicable delivery charges are shown on our website or during checkout. The total payable amount will be presented before you complete your order.
Prices, promotions, and product availability may change without prior notice. Changes will not affect an order already accepted, except where correction or another action is permitted by law.
Payments are processed through the payment methods made available at checkout. You must provide accurate payment and billing information and be authorized to use the selected payment method.
5. Orders and Order Acceptance
After submitting an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order and does not necessarily mean that the order has been finally accepted.
We reserve the right to decline or cancel an order where permitted by law, including where a product is unavailable, a pricing or listing error occurs, payment is not authorized, or suspected fraud is identified.
If payment has been taken for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.
6. Shipping and Delivery
Orders are shipped to the delivery address provided during checkout. Customers are responsible for ensuring that their delivery details are complete and accurate.
Delivery estimates are provided for guidance and may vary because of carrier delays, weather, customs procedures, public holidays, or circumstances beyond our reasonable control.
For further information about processing times, delivery estimates, shipping charges, and related conditions, please review our Shipping Policy.
7. Returns, Refunds, and Cancellations
Return requests, refunds, exchanges, and order cancellations are handled in accordance with our Return and Refund Policy and applicable consumer protection laws.
Nothing in these Terms removes or restricts any statutory cancellation, refund, repair, replacement, or other rights that consumers are entitled to exercise under applicable law.
8. Promotions and Discounts
Promotional offers, discount codes, and special sales may be subject to additional conditions, including expiry dates, product exclusions, and minimum purchase requirements.
Unless otherwise stated, promotions cannot be exchanged for cash. We will explain any material restrictions when an offer is presented.
9. Intellectual Property
Unless otherwise stated, the website’s text, branding, graphics, design elements, photographs, and other content are owned by Cartnex or used with permission and are protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.