Privacy Policy

Last updated: October 14, 2026

At Cartnex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before processing your personal information.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order information: Products purchased, order history, delivery details, and information needed to process returns or refunds.
Payment information: Payment transaction details processed through our payment providers. We do not intend to store full payment card numbers or security codes on our website.
Communications: Information you provide when contacting customer support or submitting a contact form.
Technical information: IP address, browser type, device information, approximate location derived from technical data, and website usage information.
Cookies and similar technologies: Information used to support website functionality, preferences, analytics, and other permitted purposes.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders and arrange deliveries.
Process payments, returns, exchanges, and refunds.
Send order confirmations, shipping updates, and service messages.
Respond to questions and provide customer support.
Maintain, secure, and improve our website and services.
Detect fraud, prevent unauthorized transactions, and protect our business.
Meet applicable legal, tax, accounting, and regulatory obligations.
Send promotional communications where permitted by law and, when required, with your consent.

3. Legal Basis for Processing

Where applicable under UK data protection law, we process personal information on one or more of the following legal bases:

Performance of a contract, such as fulfilling your order.
Compliance with legal obligations.
Our legitimate interests, provided these do not override your rights.
Your consent, where consent is required or relied upon.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:

E-commerce and website hosting providers.
Payment processors and fraud prevention services.
Shipping, delivery, and fulfillment companies.
Customer support and communication providers.
Analytics and website performance providers, where applicable.
Legal, regulatory, or government authorities when required by law.

Service providers are expected to handle personal information appropriately and in accordance with applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website usage, and improve your experience.

You can manage cookies through your browser settings and, where provided, our cookie consent tool. Certain cookies are necessary for the website to function. Non-essential cookies will be used in accordance with applicable consent requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, legal compliance, accounting, dispute resolution, and fraud prevention.

Retention periods vary depending on the type of information and the legal requirements that apply.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. International Data Transfers

Some of our service providers may process information outside the United Kingdom. Where applicable, we take appropriate steps to ensure that international transfers of personal information are carried out in accordance with relevant data protection laws.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of or object to certain processing.
Request a copy of information in a portable format where applicable.
Withdraw consent where processing is based on your consent.
Opt out of marketing communications at any time.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding. You may also have the right to complain to the Information Commissioner’s Office (ICO) in the United Kingdom.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is legally required. If you believe a child has provided personal information improperly, please contact us so we can review the situation.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate. We encourage you to review their privacy policies before sharing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations. Any changes will be published on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact Cartnex:

Business Name: Cartnex
Address: Office 16284, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom
Phone: +44 7490 328087

Email: Please use the customer support email address published on our website.

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